A man named Lorne Whaley learned the hard way that a reservation isn’t worth the pixels it’s printed on when he showed up at Hertz to find his online booking vanished into thin air. He sought compensation for the taxi rides and the stress of being late to visit a sick relative. B.C.’s small claims tribunal ruled in his favor, awarding him $200 for the hassle. Hertz learned that if you can’t deliver a car, you better be ready to pay up!

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